Customer Testimonials
I had a wonderful experience with Mercedes-Benz, and I especially want to recognize Leo for his outstanding customer service. He was professional, friendly, knowledgeable, and truly went above and beyond to make sure everything went smoothly. Leo made the entire experience easy and enjoyable. It’s rare to receive such genuine and attentive service, and I really appreciate the time and care he put into helping me. Thank you, Leo, for being the best! You are a great representative of Mercedes-Benz.
MB of Buckhead performed some serious engine work on my GLB250, thankfully it was under an extended warranty. Service agent Mr. Hong was great, very thorough and kept me informed. Great service.
It was our first time needing the dealer. We had a car towed for a flat. Car was assessed quickly and repaired the same day. Clear communication. Excellent customer service.
Mercedes benz of Buckhead has a great history of customer service. The service department continues to provide us with strong service and keeps our cars in good operating condition.
Everything was amazing. They came to my rescue when I had a emergency, everyone should go to Mercedes
I was very pleased with today’s service. The service was timely and the staff were professional and customer centric.
Not much to write yet as supposedly dealership changed hands, I was unaware and some things have changed,eg no loaner cars( instead did help with Ubers) I had to call 5 hours into spot time to get status update New advisor was done and helped Seems in gen less personable system but I have to see I have been buying and using dealership at Buckhead for 20 plus years Advisor was fine
I was very surprised and impressed by Mr. Weaver service and I request that he receives employee of the month. Thanks for everything.
Hee soo is the best! Always so helpful and gives us good information so we make the best decisions for our car. Cant say enough how much we appreciate Hee Soo!!
⭐⭐⭐⭐⭐
I cannot say enough amazing things about Tevin and the level of service I received! I’m a new Mercedes owner — I’ve always been a Cadillac girl — so I honestly didn’t know what to expect when it came to Mercedes service. I called at the last minute and was able to get a same-day appointment shortly before closing, and from there, the experience was nothing short of exceptional.
They arranged an Uber to get me home, and although I was supposed to Uber back the next day to pick up my vehicle, work became extremely busy and I ... Read More DealerRater - Sep 12, 2026
Every service advisor I’ve had has been great, and Leonel was exceptional. The entire Service dept is very customer-oriented
Love doing business with this dealership whether it’s service or purchasing the best one around
I’m in my third SUV from this dealership First class treatment in all respects from sales through multiple vehicle services I highly recommend Mercedes Of Buckhead
Everyone was very nice, pleasant and professional. Very helpful and informative, but I’m still waiting on my owners manual.
Always taken care of when I go. My favorite advisors are Joao and Leo. They're always making sure I'm taken care of timely and efficiently.
AMAZING experience. Highly recommend this dealership and their wonderful sales rep Paulina Green, loved her!
Before I purchased my vehicle from the Buckhead Mercedes in Atlanta, Georgia, the service team almost always blamed the other dealership for the very minor problems with the vehicle. Fast forward 10 years, I’m now in a low mileage previously owned but Certified Previously-Owned Vehicle (PCV). I purchased this vehicle from the Mercedes Benz Buckhead in Atlanta. My expectations are high because this has been the dealership of choice for several years and cars. However, there are still very minor issues with the 2022 GL300 that I purchased from the very nice salesman at the Buckhead Mercedes Benz dealership. Guess what? ... Read More DealerRater - Aug 31, 2026
Top notch service. I appreciate Mercedes Benz of Buckhead. My service representative was on point.
Service department is very busy but very well organized and efficient. I appreciate the free transportation home and back to the dealership.
HeeSoo has been my Advisor for years and because of his dedication it makes Mercedes Benz of Buckhead even more top tier.
Amazing customer service. Very professional and patient. Also informative. Clean and sanitary environment. 10/10.
Spent $1K on a new key fob. When I got home, key did not seem to work. Went back to dealer and they tell me that the new keys don't have auto start. I wouldn't have gotten key if id known this. Took them 2 hrs to tell me (with an appt). They wouldn't let me return it, so basically I wasted $1,000 and half a day, not including first visit. Not happy at all.
I called Michael Stokes of Mercedes Benz of Buckhead (Group 1 Auto) at 8pm and he answered the phone. He was already at home and took the time to listen to my automotive needs. When I heard his confidence in being able to work within my budget I knew we were going to be able to reach an agreement. He provided me a transparent quote with no hidden fees and no games. True professional at his craft. Locked in the quote and I met with him that same day to pick up the car. We need more salesmen in this world ... Read More DealerRater - Aug 21, 2026
Service was prompt, professional and courteous. Service advisor was very knowledgeable, very professional and patient. She answered all of my questions and kept me updated on the progress of the work performed.
The service was efficient, service manager was on top of everything. I’m & out right on schedule.
My experience with Buckhead Mercedes was exceptional. My salesperson was knowledgeable and responsive to my questions before I viewed the car. I would definitely do business with them again and I highly recommend them to anybody looking at a Mercedes. Ok
Mr. Brinson at Mercedes-Benz of Buckhead was such an outstanding Sales Professional! He was friendly, attentive, honest, well informed about the vehicle we purchased, answered all of our questions thoroughly, which made our buying experience totally enjoyable!
The overall purchase process with Jason Morton at Mercedes-Benz of Buckhead was great. Jason is and was very patient throughout the entire process and maintained communication with me. He understood my perspective and where I was coming from and offered several options even after it did not seem like the deal would happen. It was important that I loved the car and I am pleased and very satisfied with my choice. I visited 3 MB dealerships and Jason was the only one that consistently followed up. I will definitely recommend Jason to friends and thanks to him and team, I’m ... Read More DealerRater - Aug 13, 2026
The entire process of getting service for my car was very smooth. I greeted properly and escorted to my Service Presentative, Mr. Jason King. He took care of everything efficiently on the drop off and pick up.
Mercedes-Benz of Buckhead always do a wonderful job. Picked up my car today. It looked wonderful all clean and detailed service done. Troy my advisor is wonderful.
My experience was excellent. My service advisor Troy was very respectful of my time and as promised he got my vehicle serviced and got it back to me in a timely manner.
Service advisor Jason is a professional. A+ service, great detail and complimentary rideshare to work & back. Good stuff.
Exceeded expectations Timely prompt Efficiency Special kudos to Julie my service representative And high fives to Emily
Very professional and courteous. Knowledgeable and efficient as well. Great service all around and terrific experience.
Great service advisor, Hee Soo Hong! He made the process seamless. Excellent communication, quick turnaround, cleanly facilities, and very personable service! Highly recommend this dealership, Mercedes-Benz of Buckhead in Atlanta, Georgia.
I came in for a tire pressure check and was greeted by Taleathia, if I’m spelling her name correctly. She was very gracious and professional. She referred me to salesman Barrin, and I bought a Mercedes 300 GLC. It was my best experience purchasing a new vehicle. They gave top notch service, everyone. I’m enjoying my “new whip!
Very thorough and professional! Definitely met all my car needs and kept me in the loop of what was going on with the repairs to my vehicle…
Easy drop off and pick up. Hee Soo explained what the car needed, grouping by importance and saying what’s needed now and what can wait. Good experience as a customer.
Troy provides fantastic service. I've had my Mercedes for 12 years and Troy has been my service manager since day 1. He provides a good customer experience.
Troy provides exceptional, world-class customer service from start to finish. He is the only reason that I continue to go to this dealership location as there is nobody better in this business than Troy. His level of attention to detail, customer service, and follow-up is unmatched. I would highly recommend Troy for your Mercedes service needs. I cannot offer him a high enough recommendation, and I can assure you that you will not be disappointed in his approach.
Greedy bunch that’s all there is but they do fix your car if you stay on top of it
I commute 160 miles round trip to experience the service of this outstanding dealership. Authentic, genuine staff-simply outstanding good people.
Michael is a good guy very thorough would definitely be reaching out to him from now on
Very happy with how Michael Goggins was able to help me check out even though Troy B was my advisor. Great teamwork, gentlemen!
Leo was an amazing advisor. Our car was taken care of expertly, and we were kept informed at all times.
The service provided was quality and very professional. I enjoyed the atmosphere and customer service.
customer service was great, Chloe was very responsive and guided me through a stressful time
The service has never disappointed us. It is prompt and thorough, even when we were confronted with a problem that was distinctly out of the ordinary
Bought three vehicles there, all serviced there. Have been very pleased with both sales and service.
Adviser Brett, did not miss a bit, always on time and proactive. Everybody at the dealership was very professional and courteous. Vehicle feels tight and strong, cleaning the car after Repair was beyond and above expectation. I purchased some accessory parts. Part department representative was very knowledgeable.
Chloe in the service department is THE BEST!!! Definitely ask to work with her when needing car service.
My salesperson, Barron was awesome. Patient, professional, informative and respectful. The staff treated my wife and I well as we explored purchasing a new vehicle for her.
Zion kept me updated and informed of all the repairs, took excellent care of me
Had a good experience buying first car at Mercedes Benz Buckhead. Received excellent service and everyone was professional and courteous.
Michael Stokes was an amazing sales associate. He was not aggressive, not pushy, answered all my questions and educated me where needed. I do not enjoy the process of purchasing cars but Michael made the experience great. I will return to Mercedes Benz of Buckhead and Michael in future.
Allan was the best salesman we have ever had. Very patient and worked hard to help us find the right car. Highly recommend him and buckhead MB
Amazing care and service. I am very pleased with the results and the appearance of my car. Tevin is absolutely phenomenal.
A seamless customer experience through-and-through. I could not recommend Alissa enough, as she took every effort to make me feel like I was taken care of by a professional, and close friend at the same time.
Super professional from beginning to end! Definitely the level of service you should be receiving from a luxury car brand. I had a horrible experience with Duluth and will never go back. If you’re looking for professionalism, just go to Buckhead it’s worth the drive if you live a bit out of the way.
Great service and easy check in and check out. Service Consultant was very knowledgeable and listened to my concerns regarding functionality of my car. Also he went the extra mile.
Service advisor Julie went above and beyond. I will definitely be at this location from now on for all future needs
My Sprinter was returned from maintenance with radiator white foaming fluid all over the front grill. Found a cable just hanging bottom of engine and finger prints all over the engine hood. Who ever was the tech should not work in that field. Maintenance cost was $1850 by the way
Very helpful and good at communicating elibeth was a great help and managed all needs related to my vehicle.
Complete professional customer service very very attention to the customers need so thanks my Mercedes-Benz of Buckhead for all you’ve done and still doing for customer service
Excellent customer service and work done was very good. The customer service agent was very helpful and knowledgeable.
They were responsive to my concerns and fixed my vehicle promptly. Checked me in quickly and provided transportation when i needed it. Great service!
They provided excellent customer service when having my vehicle serviced. Very professional and quick service
Chloe was the best. She made our visit enjoyable and we will request her again for our next visit.
Brianna Wint was my advisor and made the entire process easy and efficient! Always would like to spend less, but hey that’s Mercedes for you!
The people at MB of Buckhead are top notch and customer service oriented. My advisor Chloe was excellent!
Should offer more discounts. My service advisor is always professional and helpful. Dealer has great customer service.
The service at this dealership is always friendly and courteous. I feel like they go the extra mile to make sure I have all the knowledge I need to understand what is necessary to get or keep my car in good working order.
Love Love this location..Everyone is really professional and have great personalities. Service is exceptional.
Service dept is amazing. Quick, efficient and they always return the car spotless. Joao replaced my unexpected flat tire in less than 24hrs. The Uber rides are a nice touch - I use MB of Buckhead for all my yearly maintenance and service needs!
Service Advisor Luis took wonderful care of my vehicle. Thank you to him and his team for getting my vehicle safely back on the road. I will definitely be back.
Chloe was very professional and didn't allow us to have a long wait. Communication was very clear and transportation to and from the house helped us to pick.up the vehicle.
Purchased in November; still no proper paperwork. Brandon Thompson and Jay Williams are extremely unprofessional and difficult.
Thomas Rees, Tom Kim, and Ms. Carter gave me the best experience ever buying a new car from a dealer. Why? All three showed that they really cared about the right car for ME. They spent a lot of time with me and made sure that I knew how to operate my new car. I am very grateful and pleased with my new car. It is just what I wanted. I plan to get my new car serviced ONLY at Mercedes-Benz of Buckhead because of these three KIND and CARING employees.
The service department is quite good and very efficient. They give good or advice about your car. The quality of service is outstanding. Michael Goggins is first class!
Very professional at rendering customer services and greeting customers. Advisor was very knowledgeable of mechanical issues and services. Explained in detail about future problems and car needs..
Jason, my service advisor took great care of us! He got back to us with updates and made sure everything was handled.
Absolutely love coming to this service center. I always get phenomenal service and usually quick
Best Service !!! All the employees are helpful, friendly and kind. Best part of my day today great service refreshing.,
Excellent service and very prompt communication. Always are very clear with explaining issues and recommended steps. Highly recommend!
Mark and Mike went above and beyond to service my car. Top tier service with great communication.
Dealership was organized and sales man was very courteous and I felt he advocated for me
Really angry that my warranty doesn't cover my car damage! I was sold the car under the understanding I had a warranty and it doesn't even mean anything.
They recently had a change in ownership and it was an excellent change. They are very professional and accurate. Hee Soo Hong and service advisor Brett are the dynamic duo. Together they took excellent care of my 250 GLB and was very kind and understanding to me.
Services are awesome. They take great care of you. It’s the best in ATL
Friendly, knowledgeable and overall great experience. The Buckhead Mercedes team is very professional. Great service
Service was prompt and I was able to make delivery and pick up, exactly the way it worked out for me. The video of the under carriage of my vehicle was excellent. Vehicle looked great and ran smoothly. Thanks!! MBB
Very quick service, professional and courteous advisor, I definitely recommend and will be back soon!
They provide great customer service and are thorough in explaining the service options. The quality of the services is exceptional as well. I have taken my last 3 vehicles to them for routine service / maintenance. Sometimes, the wait time can be longer than expected. You can work in the guest lounge where they have water, coffee, and snacks. You also have the option to get a loaner if available.
I was looking for a EQS Mercedes-Benz Of Buckhead had a few my sales person. Nick was excellent very patient and knowledgeable about the product I was in and out of the dealership, probably four times looking at cars test driving cars. It was very patient. Never once tried to hard Pressure sale me I would highly recommend Nick to be your sales person at Mercedes-Benz Of Buckhead. Excellent customer service experience.
Great service. The check in process need to be quicker. I should not have to wait longer than 15 minutes if I have an appointment.
Service was excellent. I sincerely appreciate the efficiency and professionalism, patience and courtesy of my experience. Mr Goggins was my guide through from beginning to end. I can recommend his service without reservation and will do so in the future. Thank you!
Had under 20k mile premium maintenance service done on my Mercedes. I was late for my appointment but was able to get the service completed in under 3 hours. The dealership offered a loaner vehicle or a ride to a local location of your choice. I opted to stay and it was a pleasant experience.
Was contacted by MB Buckhead to bring my car in for a recall. So it seemed important and I changed all my work schedule to make the appointment the next day. I arrived and asked them to repair two minor scratches on the hood of the car. After that I was informed that the recall was related to a battery change which cannot be performed because the battery hasn’t been delivered and they don’t know when this will take place. So I wasted my time and changed my work day for no reason. Further on I was charged $200 ... Read More DealerRater - Apr 12, 2026
To God be the Glory for Michael Goggins For excellent customer service. Thank you so much
I took my car to Mercedes Benz of Buckhead for service b1. Overall excellent experience. My service advisor Tevin was very professional and answered any questions I had. Service wait time was just a couple of hours which I was very happy with. Fast, friendly and professional. Doesn't get much better than that.
