Customer Testimonials
Thank you to George Williams & everyone at MB Buckhead who worked hard to make this purchase possible!
I had a great experience with MB of BUCKHEAD. My service advisor Brett Weaver is knowledgeable and kept me informed. Highly recommend.
Jason King is the best MB-Buckhead service advisor! He’s always quick to help me understand the services needed and if those services are immediately necessary or if they can wait. He is very upfront and honest in his approach and I greatly appreciate his character.
Good services, Chloe was very do her jobs . Ordered parts quick on time , make sure the car will take care good
This dealership was fantastic. Conveniently located. Nick was amazing! In other places I sometimes get ignored or people try to sell me on something because it looks pretty. Nick was genuinely excited by the product and was able to point out the engineering and evolution of the Mercedes glc with enthusiasm, in addition to the features that made it really nice to look at. He treated me with respect and went out of his way to make sure I was happy. I am genuinely excited about my purchase and love driving this car!
I feel like I was taken advantage of regarding the price of the service I received today. I only take my car to this dealership, so I didn’t feel the need to shop around because I thought I was getting a reasonable price. However, after calling five other Mercedes-Benz dealerships, I found that their prices to install a battery were hundreds of dollars lower. I value integrity and being treated as a valued customer, and I don’t feel I received that today. I’m a loyal person, so I didn’t think I needed to compare prices. But ... Read More DealerRater - Oct 31, 2026
such and easy and smooth process working with this team. highly recommend, everyone was very communicative and kept me informed throughout the entire process. also a huge thank you to Luis for being so attentive and walking me through everything being done, truly went above and beyond!
Awesome Service they got they got me in on the same day out in a few hours. Got me an Uber to where I needed to go and back in my car rides like a dream. Luis is very efficient and attentive. Thank you.
Always exceptional customer service! James Penney, Leo, Joao & Brianna make it such an amazing experience and they really are the reason I come to this particular Mercedes Benz dealership. Im very happy with the service & care!
My service advisor, Joao, is outstanding! Always professional, knowledgeable, responsive, and genuinely attentive. He makes every visit seamless and delivers exceptional customer service every time I come into the dealership.
The dealership is thorough and detailed about what service is needed. They are patient with the customer inquiries.
Excellent service, great staffs. Extremely satisfied with the service I received. I would recommend them.
Great experience. Michael Goggins is the best! He always takes very good care of me and my car.
Very helpful and good service, especially Mark in the service department. They have been helpful to me.
⭐ A Luxury Brand That Has Lost Its Class, Standards, and Accountability
My recent experience with Mercedes-Benz of Buckhead has left me deeply disappointed, not only with this dealership but with the Mercedes-Benz brand as a whole.
Mercedes-Benz once represented luxury, prestige, superior engineering, exceptional customer service, and uncompromising quality. Unfortunately, my experience suggests that the brand has significantly departed from those standards while continuing to charge premium prices.
My vehicle experienced serious mechanical problems while traveling on the highway, including severe engine shaking and an illuminated check engine light. I was subsequently informed of a cylinder-head malfunction, which I was ... Read More DealerRater - Oct 19, 2026
Great Service Department. Brett Weaver was very helpful. Took much less time than I thought it would
Mercedes Benz of Buckhead is one of the most professional, caring and most couretous dealerships. I will definitely recommend their services. My car was fixed after being down for six months. I appreciate them for a job well done!! Thank you and I will be back!! Excellent service!!
MB Buckhead always provides high quality and professional service. All their employees are friendly, courteous and knowledgeable.
Worst experience I’ve ever had and this is coming from a certified technician. I bought a TCM from them and asked if it could be programmed. The service advisor mark said it would be no problem and even said hed have his shop foremen do it for two hours labor. I schedule the appointment and drive my car in. After about a week of no calls I get a call from mark saying the new transmission I just put in has locked up during programming and now needs a 5500 dollar valve body. None of this was mentioned as a ... Read More DealerRater - Oct 15, 2026
This was the most efficient service visit I’ve experienced anywhere, and my Service Writer, Leo, went above and beyond to take care of me. The service was done quickly and thoroughly, exceeding my expectations.
The service at Mercedes-Benz of Buckhead was excellent! Mark was very helpful, and they accommodated me with a loaner vehicle, which I really appreciated. My 48V battery had to be replaced, and I’m not sure why it needed replacing so soon on a 2024 C300. Even with that concern, I was very pleased with the service I received.
Today was my first visit to Mercedes Buckhead for service. I bought my car from another Mercedes and had been going to that dealership for service for years and was often left underwhelmed. Mercedes Buckhead’s level of care and helpfulness far surpassed anywhere else. This will be my new home dealership for service and future vehicles. Julie in service was so helpful.
Mark Miller is excellent and always provides an above average customer experience. Our cars have always been well taken care of in a very clean facility with a nice guest waiting area. We will return.
Long time customer who got treated like crap today. Avoid this location. I’ve spent several thousand here, yet the level of disrespect is crazy!! Please avoid, especially if your a woman (I don’t think Joshua in the service department respects woman AT ALL).
Salesman was the best...I would definitely recommend other customers. Classy dealership with great service!!!!
Charles was a great salesman he made sure my process was seamless from beginning to end. George made sure my deal went through and help me through the whole process. I will recommend Mercedes-Benz in Buckhead to everyone
I had a wonderful experience with Mercedes-Benz of Buckhead, especially thanks to Abel. He truly went above and beyond to make sure I was able to get the Volkswagen I wanted. From start to finish, Abel was helpful, patient, and genuinely committed to making sure everything worked out for me.
Fast, efficient, courteous and quality service. Everything was done as expected. Very pleased with the attention to detail.
Scheduled service next day, was quick in and out and completed on time. Can’t ask for better than that.
Ms. Julie Milburn took me in with no appointment an had and had my vehicle seen that day. Parts were ordered overnight and needs taken care of, even arranged to pickup my vehicle since I was away traveling.
The service was one of the main reasons I buy Mercedes at this location each tome
I had a wonderful experience with Mercedes-Benz, and I especially want to recognize Leo for his outstanding customer service. He was professional, friendly, knowledgeable, and truly went above and beyond to make sure everything went smoothly. Leo made the entire experience easy and enjoyable. It’s rare to receive such genuine and attentive service, and I really appreciate the time and care he put into helping me. Thank you, Leo, for being the best! You are a great representative of Mercedes-Benz.
MB of Buckhead performed some serious engine work on my GLB250, thankfully it was under an extended warranty. Service agent Mr. Hong was great, very thorough and kept me informed. Great service.
It was our first time needing the dealer. We had a car towed for a flat. Car was assessed quickly and repaired the same day. Clear communication. Excellent customer service.
Mercedes benz of Buckhead has a great history of customer service. The service department continues to provide us with strong service and keeps our cars in good operating condition.
Everything was amazing. They came to my rescue when I had a emergency, everyone should go to Mercedes
I was very pleased with today’s service. The service was timely and the staff were professional and customer centric.
Not much to write yet as supposedly dealership changed hands, I was unaware and some things have changed,eg no loaner cars( instead did help with Ubers) I had to call 5 hours into spot time to get status update New advisor was done and helped Seems in gen less personable system but I have to see I have been buying and using dealership at Buckhead for 20 plus years Advisor was fine
I was very surprised and impressed by Mr. Weaver service and I request that he receives employee of the month. Thanks for everything.
Hee soo is the best! Always so helpful and gives us good information so we make the best decisions for our car. Cant say enough how much we appreciate Hee Soo!!
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I cannot say enough amazing things about Tevin and the level of service I received! I’m a new Mercedes owner — I’ve always been a Cadillac girl — so I honestly didn’t know what to expect when it came to Mercedes service. I called at the last minute and was able to get a same-day appointment shortly before closing, and from there, the experience was nothing short of exceptional.
They arranged an Uber to get me home, and although I was supposed to Uber back the next day to pick up my vehicle, work became extremely busy and I ... Read More DealerRater - Sep 12, 2026
Every service advisor I’ve had has been great, and Leonel was exceptional. The entire Service dept is very customer-oriented
Love doing business with this dealership whether it’s service or purchasing the best one around
I’m in my third SUV from this dealership First class treatment in all respects from sales through multiple vehicle services I highly recommend Mercedes Of Buckhead
Everyone was very nice, pleasant and professional. Very helpful and informative, but I’m still waiting on my owners manual.
Always taken care of when I go. My favorite advisors are Joao and Leo. They're always making sure I'm taken care of timely and efficiently.
AMAZING experience. Highly recommend this dealership and their wonderful sales rep Paulina Green, loved her!
Before I purchased my vehicle from the Buckhead Mercedes in Atlanta, Georgia, the service team almost always blamed the other dealership for the very minor problems with the vehicle. Fast forward 10 years, I’m now in a low mileage previously owned but Certified Previously-Owned Vehicle (PCV). I purchased this vehicle from the Mercedes Benz Buckhead in Atlanta. My expectations are high because this has been the dealership of choice for several years and cars. However, there are still very minor issues with the 2022 GL300 that I purchased from the very nice salesman at the Buckhead Mercedes Benz dealership. Guess what? ... Read More DealerRater - Aug 31, 2026
Top notch service. I appreciate Mercedes Benz of Buckhead. My service representative was on point.
Service department is very busy but very well organized and efficient. I appreciate the free transportation home and back to the dealership.
HeeSoo has been my Advisor for years and because of his dedication it makes Mercedes Benz of Buckhead even more top tier.
Amazing customer service. Very professional and patient. Also informative. Clean and sanitary environment. 10/10.
Spent $1K on a new key fob. When I got home, key did not seem to work. Went back to dealer and they tell me that the new keys don't have auto start. I wouldn't have gotten key if id known this. Took them 2 hrs to tell me (with an appt). They wouldn't let me return it, so basically I wasted $1,000 and half a day, not including first visit. Not happy at all.
I called Michael Stokes of Mercedes Benz of Buckhead (Group 1 Auto) at 8pm and he answered the phone. He was already at home and took the time to listen to my automotive needs. When I heard his confidence in being able to work within my budget I knew we were going to be able to reach an agreement. He provided me a transparent quote with no hidden fees and no games. True professional at his craft. Locked in the quote and I met with him that same day to pick up the car. We need more salesmen in this world ... Read More DealerRater - Aug 21, 2026
Service was prompt, professional and courteous. Service advisor was very knowledgeable, very professional and patient. She answered all of my questions and kept me updated on the progress of the work performed.
The service was efficient, service manager was on top of everything. I’m & out right on schedule.
My experience with Buckhead Mercedes was exceptional. My salesperson was knowledgeable and responsive to my questions before I viewed the car. I would definitely do business with them again and I highly recommend them to anybody looking at a Mercedes. Ok
Mr. Brinson at Mercedes-Benz of Buckhead was such an outstanding Sales Professional! He was friendly, attentive, honest, well informed about the vehicle we purchased, answered all of our questions thoroughly, which made our buying experience totally enjoyable!
The overall purchase process with Jason Morton at Mercedes-Benz of Buckhead was great. Jason is and was very patient throughout the entire process and maintained communication with me. He understood my perspective and where I was coming from and offered several options even after it did not seem like the deal would happen. It was important that I loved the car and I am pleased and very satisfied with my choice. I visited 3 MB dealerships and Jason was the only one that consistently followed up. I will definitely recommend Jason to friends and thanks to him and team, I’m ... Read More DealerRater - Aug 13, 2026
The entire process of getting service for my car was very smooth. I greeted properly and escorted to my Service Presentative, Mr. Jason King. He took care of everything efficiently on the drop off and pick up.
Mercedes-Benz of Buckhead always do a wonderful job. Picked up my car today. It looked wonderful all clean and detailed service done. Troy my advisor is wonderful.
My experience was excellent. My service advisor Troy was very respectful of my time and as promised he got my vehicle serviced and got it back to me in a timely manner.
Service advisor Jason is a professional. A+ service, great detail and complimentary rideshare to work & back. Good stuff.
Exceeded expectations Timely prompt Efficiency Special kudos to Julie my service representative And high fives to Emily
Very professional and courteous. Knowledgeable and efficient as well. Great service all around and terrific experience.
Great service advisor, Hee Soo Hong! He made the process seamless. Excellent communication, quick turnaround, cleanly facilities, and very personable service! Highly recommend this dealership, Mercedes-Benz of Buckhead in Atlanta, Georgia.
I came in for a tire pressure check and was greeted by Taleathia, if I’m spelling her name correctly. She was very gracious and professional. She referred me to salesman Barrin, and I bought a Mercedes 300 GLC. It was my best experience purchasing a new vehicle. They gave top notch service, everyone. I’m enjoying my “new whip!
Very thorough and professional! Definitely met all my car needs and kept me in the loop of what was going on with the repairs to my vehicle…
Easy drop off and pick up. Hee Soo explained what the car needed, grouping by importance and saying what’s needed now and what can wait. Good experience as a customer.
Troy provides fantastic service. I've had my Mercedes for 12 years and Troy has been my service manager since day 1. He provides a good customer experience.
Troy provides exceptional, world-class customer service from start to finish. He is the only reason that I continue to go to this dealership location as there is nobody better in this business than Troy. His level of attention to detail, customer service, and follow-up is unmatched. I would highly recommend Troy for your Mercedes service needs. I cannot offer him a high enough recommendation, and I can assure you that you will not be disappointed in his approach.
Greedy bunch that’s all there is but they do fix your car if you stay on top of it
I commute 160 miles round trip to experience the service of this outstanding dealership. Authentic, genuine staff-simply outstanding good people.
Michael is a good guy very thorough would definitely be reaching out to him from now on
Very happy with how Michael Goggins was able to help me check out even though Troy B was my advisor. Great teamwork, gentlemen!
Leo was an amazing advisor. Our car was taken care of expertly, and we were kept informed at all times.
The service provided was quality and very professional. I enjoyed the atmosphere and customer service.
customer service was great, Chloe was very responsive and guided me through a stressful time
The service has never disappointed us. It is prompt and thorough, even when we were confronted with a problem that was distinctly out of the ordinary
Bought three vehicles there, all serviced there. Have been very pleased with both sales and service.
Adviser Brett, did not miss a bit, always on time and proactive. Everybody at the dealership was very professional and courteous. Vehicle feels tight and strong, cleaning the car after Repair was beyond and above expectation. I purchased some accessory parts. Part department representative was very knowledgeable.
Chloe in the service department is THE BEST!!! Definitely ask to work with her when needing car service.
My salesperson, Barron was awesome. Patient, professional, informative and respectful. The staff treated my wife and I well as we explored purchasing a new vehicle for her.
Zion kept me updated and informed of all the repairs, took excellent care of me
Had a good experience buying first car at Mercedes Benz Buckhead. Received excellent service and everyone was professional and courteous.
Michael Stokes was an amazing sales associate. He was not aggressive, not pushy, answered all my questions and educated me where needed. I do not enjoy the process of purchasing cars but Michael made the experience great. I will return to Mercedes Benz of Buckhead and Michael in future.
Allan was the best salesman we have ever had. Very patient and worked hard to help us find the right car. Highly recommend him and buckhead MB
Amazing care and service. I am very pleased with the results and the appearance of my car. Tevin is absolutely phenomenal.
A seamless customer experience through-and-through. I could not recommend Alissa enough, as she took every effort to make me feel like I was taken care of by a professional, and close friend at the same time.
Super professional from beginning to end! Definitely the level of service you should be receiving from a luxury car brand. I had a horrible experience with Duluth and will never go back. If you’re looking for professionalism, just go to Buckhead it’s worth the drive if you live a bit out of the way.
Great service and easy check in and check out. Service Consultant was very knowledgeable and listened to my concerns regarding functionality of my car. Also he went the extra mile.
Service advisor Julie went above and beyond. I will definitely be at this location from now on for all future needs
My Sprinter was returned from maintenance with radiator white foaming fluid all over the front grill. Found a cable just hanging bottom of engine and finger prints all over the engine hood. Who ever was the tech should not work in that field. Maintenance cost was $1850 by the way
Very helpful and good at communicating elibeth was a great help and managed all needs related to my vehicle.
Complete professional customer service very very attention to the customers need so thanks my Mercedes-Benz of Buckhead for all you’ve done and still doing for customer service
Excellent customer service and work done was very good. The customer service agent was very helpful and knowledgeable.
They were responsive to my concerns and fixed my vehicle promptly. Checked me in quickly and provided transportation when i needed it. Great service!
They provided excellent customer service when having my vehicle serviced. Very professional and quick service
Chloe was the best. She made our visit enjoyable and we will request her again for our next visit.
Brianna Wint was my advisor and made the entire process easy and efficient! Always would like to spend less, but hey that’s Mercedes for you!
